Features
Everything a night shift needs. Nothing it doesn’t.
SentryOps covers the whole loop: tags on the wall, an app in the guard’s hand, a live board in the control room and a report on your client’s desk.
Proof of presence
A patrol record is only as good as the checkpoint behind it. Every tap is checked on our server, never on the phone.
- Serial number matchEach tag’s unique serial number is registered to one checkpoint; a tap only counts there.
- No photos, no photocopiesNFC needs the phone at the tag, which rules out scanning a picture from the guard house.
- Duplicates caughtThe same tap sent twice is kept once and marked.
- Missed and overdue roundsMissed checkpoints and overdue patrols raise alerts for the supervisor.
- Secure tags with one-time codesComing soonA second layer of proof for sites that need it.
Live operations
One board for the whole night: who is on duty, which rounds are on time, and what needs an answer.
- Live boardRounds, taps, alerts and incidents update the moment they arrive.
- Alerts that need an answerMissed checkpoints, overdue patrols, SOS and lone-worker check-ins, each one acknowledged.
- Location on every eventTaps, alerts, incidents and clock-ins carry the phone’s location. Fake-GPS use is flagged.
- Browser notificationsComing soonSupervisors can get push notifications on their computer.
- Continuous tracking between tapsComing soonA moving trail of each guard’s route during a shift.
Incident reporting
Guards report what they find in a few taps, with the evidence attached, even with no signal.
- Seven categories, four severitiesIntrusion, fire, medical, property damage, suspicious activity, maintenance, other.
- Photos from the cameraAttach photos on the spot. Time and location are added for the guard.
- Status you can followOpen, pending and closed, with notes on what was done.
- Works offlineReports wait on the phone and send themselves when there is signal.
- Voice notesComing soonRecord what you see when typing is not practical.
Reports and export
The evidence your clients pay for, compiled without anyone typing it up.
- Daily activity reportEvery site’s previous day: rounds, checkpoints, incidents and alerts, compiled automatically overnight.
- Summaries for any periodPatrol and incident summaries for the days you choose.
- PDF and CSV exportSend a PDF to a client or open the CSV in a spreadsheet.
- In the client portalClients download their own reports without asking you.
Offline mode
Built for car parks, stairwells and plant rooms, where patrols matter most and signal is weakest.
- Saved on the phone firstEvery tap, incident and alert goes into a secure outbox the moment it happens.
- Sends itselfAs soon as there is signal, plus a sweep every 15 minutes and a Sync now button.
- Never counted twiceEach record has its own ID, so a retried send is kept once.
- Honest timestampsThe phone’s time and the server’s arrival time are both kept.
Scheduling and attendance
Plan who works where, and know they actually turned up.
- Shifts with routesAssign a guard, a site, a time and the route they walk.
- Clock-in and clock-out with locationAttendance times are recorded where they happen.
- Face check at clock-inAn optional face match against the guard’s enrolled photo.
- PWM grades and contracted hoursKept on each guard’s profile, with a history of changes.
- Lone-worker check-insScheduled check-ins for guards working alone; a missed one raises an alert.
- Guard PINsFour-digit PINs, reset by a supervisor, locked after repeated wrong tries.
Guard safety
The guard on the ground is never more than one press away from help.
- SOS on the home screenHold the button for three seconds to raise a life-safety alert with location.
- Lone-worker check-insIf a scheduled check-in is missed, the supervisor is alerted.
- Every alert needs an answerAlerts stay open until someone acknowledges them.
Admin and permissions
The right access for each person, and a record of every change.
- RolesCompany admin, supervisor, guard and client, each seeing only what they need.
- Device enrolmentPhones join a site with a site code and approval.
- Revoke a phone instantlyA lost or replaced phone stops working at once.
- Audit logAdmin actions are recorded with who, what and when.
- Archive, don’t deleteSites, checkpoints and guards are archived, so history stays intact.
- Multi-site and multi-clientAny number of sites and clients under one company account.
Client portal
Let clients see the work, so renewals are an easy conversation.
- Only their own sitesEach client login covers the sites you choose.
- Patrols, alerts, incidentsThe same live record your team works from, read-only.
- Reports on demandDaily reports ready to download every morning.
Security and privacy
Built for Singapore’s Personal Data Protection Act from the database up.
- Hosted in SingaporeRecords, photos and archives are stored on servers in Singapore.
- Each company walled offRow-level security keeps every company’s data separate.
- Biometrics kept apartFace templates are encrypted and stored separately from guard records.
- Deleted when a guard leavesTemplates and selfies are erased on offboarding or on request.
- Retention you control12 months live by default, from 3 to 84 months, then archived.
- Data exportTake your records with you as CSV or PDF.
- API for integrationsComing soonConnect SentryOps to your other systems.
See it on your own floor plan.
30 minutes, on a call or at your office. Bring a floor plan and we’ll map your first patrol route with you.